Cancellation Policy

Cancellation and Make-up Policy

In order to offer the highest quality class environment for all of our actors, we ask that you read our cancellation and make-up policy carefully.

Ongoing classes:

1. You are required to pay for the full month of class ($250 for 4 classes).  Payment for on-going classes is due in full one business day before the first class of the month. If your payment is late you’ll be charged an additional $25 late fee.

If you know in advance that you’ll be missing classes that month, you must notify BGB at least one(1) week prior to the beginning of that month and we’ll do what we can to work out a specific arrangement with you for that month-no guarantee! It’s essential that you notify us in this timely way so that we can plan accordingly. If not, there will be a $25 late fee added to your next month’s round of classes.

2. You can substitute up to one(1) class/month with another BGB class for the 4/month classes, and one(1) class every 2 months for In Rehearsal. You will be given up to two(2) class options from which to choose, and it’ll be up to you to make yourself available for a class. Once you confirm your make-up class there are no substitutions.

3. During the month, if you’re expecting to miss a class and want to make it up, BGB must be contacted no less than one day prior by email: info@bramongarciabraun.com. You must also email your class TA so s/he can adjust the scene pairings and your scene partner isn’t left in the lurch. BGB will not provide a make up class if not contacted accordingly.

4. If you’re planning to take an extended leave of absence longer than a couple of classes, you must let BGB know at least 1 week prior to the beginning of that month.

5.  Cancellation: Up to 7 days prior to the first class of the month you will receive a full refund. Within 4-7 days prior to the first class you will receive a 50% refund. Within 3 days prior to the class there is no refund.

Please contact us if you’re planning to miss a class in any case by emailing info@bramongarciabraun.com and by calling 818-755-9500.

Make-up classes are offered as a courtesy for actors who have legitimate scheduling issues that they know ahead of time, or find themselves too sick to attend class with at least 24 hour notice. There aren’t make-ups if you’re stuck on set, in rehearsal, in traffic, have a last minute audition, promised to drive a friend to the airport, or wake up sick on the day of a class. We anticipate that class is a priority for you and that you’ll make every effort to attend. We appreciate your understanding and cooperation.

4 or 8 Week Classes – Limited Series:

1. If you expect to miss a class, BGB must be contacted one day prior by email: info@bramongarciabraun.com. You can also call 818-755-9500, although email is necessary. Doing both ensures that we know for certain. BGB will not provide a make up class if not contacted accordingly. It’s essential that you notify us in this timely way so that we can plan accordingly.

2. If you intend to miss a class and you contact BGB, you can substitute it for another BGB class, chosen by us (space and availability permitting) if you arrange for it within one week of your missed class.

3. You are only allowed to make up one(1) class of each limited series (4-10 wks).

4. You will be given a maximum of two(2) class options/times from which to choose, and it’ll be up to you to make yourself available for a class. Once you confirm your make-up class there are no substitutions.

5. There will be no further obligation to provide a make-up class once we’ve made reasonable attempts to offer a suitable substitution.

6. You are entitled to a full refund for any limited series class ten (10) or more days prior to the first day of the class. You are entitled to a 50% refund 4-9 days prior to the first day of the class. There is NO refund 1-3 days prior to the first day of the class or on any day of the class.

7. Second half payments for 8 week classes are billed after class #2 and are due before class #4. If your payment is late you’ll be charged an additional $25 late fee.

Please contact us if you’re planning to miss a class in any case by emailing info@bramongarciabraun.com and by calling 818-755-9500. Also notify your class TA.
Make-up classes are offered as a courtesy for actors who have legitimate scheduling issues that they know ahead of time, or find themselves too sick to attend class with at least 24 hour notice. There aren’t make-ups if you’re stuck on set, in rehearsal, in traffic, have a last minute audition, promised to drive a friend to the airport, or wake up sick on the day of a class. We anticipate that class is a priority for you and that you’ll make every effort to attend. We appreciate your understanding and cooperation.

Workshops:

You are entitled to a full refund for any workshop 10 or more days prior to the first day of the workshop. You are entitled to a 50% refund 4-9 days prior to the first day of the workshop. There is NO refund 1-3 days prior to the first day of the workshop or on any day of the workshop. This applies to all workshops – half-day sessions or multiple day sessions. There are NO make-ups for missing a workshop.

Teens:

We understand that kids have intense schedules, with school and other activities and commitments. We ask that you make this a priority but if you have to miss a class or take a leave of absence, here is our policy:  You are eligible to receive credit for 1 missed class of every 6. If you have to leave for a period of time we ask that you give us at least 2 weeks notice so that we can fill the spot. Thanks for your understanding and your commitment.